Privacy Policy
Last Updated: July 2026
Safe Route Africa Limited ("Safe Route," "we," or "us") is the owner and operator of the Safe Route. Safe Route provides an online platform where information relating to public safety, user interface, data pertaining to real time insecurity news and publication are broadcasted within all geo-political zones in Nigeria accepted on our platform.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use:
- The Safe Route website (https://www.saferoutehq.com)
- Any Safe Route API directly or through a third-party application.
Together, these are referred to as the "Safe Route" and "Services."
By using the Safe Route Site and Services, you consent to the data and information policies set out in this Privacy Policy. You also acknowledge that you have read and agreed to Safe Route General Terms of Use and other applicable policies, which form part of our contractual relationship with you.
1) Information We Collect
a) Information You Provide Directly
We collect information you provide when you register for and use the Services, including but not limited to:
- Full name, email address, phone number, date of birth, and residential address.
- Identification documents and government-issued numbers (such as NIN, BVN, passport, driver's license, or tax ID)
- Biographic information and, where required by law, additional documentation for KYC compliance.
b) Information Collected Automatically
When you use our Services, we automatically collect:
- Information: details of your information, category & severity, and timestamps
- Device Data: operating system, language, device identifiers, IP address, browser type, and activity logs;
- Location Data: with your permission, precise or approximate geolocation.
- Cookies & Tracking Technologies: session and persistent cookies to recognize you, improve performance, and personalize your experience.
c) Information from Third Parties
We may collect information from third-party identity verification providers, and public databases as part of our compliance obligations.
2) Lawful Basis for Processing
We process your personal data only when permitted by law. The lawful bases include:
- Consent: when you give clear permission (e.g., for marketing communications);
- Contract: when processing is necessary to perform our agreement with you;
- Legal Obligation: to meet regulatory or statutory requirements.
- Legitimate Interests: for purposes such as falseful information, improving our services, and business analytics, provided your rights are not overridden.
3) Use of Information
We use your personal data to:
- Deliver and improve our Services;
- Verify your identity and fulfill KYC obligations;
- Detect and prevent mass dissemination of false information, or illegal activity;
- Provide real-time customer support and respond to inquiries;
- Send you important updates, including security alerts and policy changes;
- Carry out audits, troubleshooting, and analytics;
- Comply with applicable laws and regulatory requirements;
- Conduct marketing and promotional communications (where permitted by law and subject to your consent).
4) Sharing of Information
We may share your personal information only in the following circumstances:
- With third-party service providers under strict confidentiality agreements;
- With affiliates, subsidiaries, or other entities controlled by Safe Route;
- With regulators, law enforcement agencies, or courts when legally required (e.g., court order, subpoena, regulatory directive);
- In connection with a merger, acquisition, or sale of assets, subject to this Policy;
- With your consent or at your direction.
We do not sell or rent your personal data to third parties.
5) International Data Transfers
Your information may be transferred to and stored in jurisdictions outside your country of residence, including countries that may not provide the same level of data protection. Where we transfer personal data internationally, we implement appropriate safeguards in line with applicable data protection laws (e.g., Standard Contractual Clauses, NDPR provisions).
6) Data Retention and Deletion
We retain personal data only as long as necessary for the purposes set out in this Policy, including compliance with obligations and other legal requirements. Retention periods vary depending on the type of data and applicable laws.
If you request account closure, we will delete your personal information unless retention is required for:
- Ongoing investigations or disputes;
- Compliance with law or regulatory obligations;
- Fraud prevention.
7) Your Rights as a Data Subject
Depending on your jurisdiction, you may have the following rights:
- Right to access the personal data we hold about you;
- Right to correct inaccurate or incomplete data;
- Right to request deletion (erasure), subject to legal/regulatory retention obligations;
- Right to object to certain processing (including direct marketing);
- Right to restrict processing in certain circumstances;
- Right to data portability;
- Right to withdraw consent (where processing is based on consent);
- Right to lodge a complaint with a supervisory authority or regulator.
8) Children's Privacy
You must be at least 18 years old to use Safe Route Services. We do not knowingly collect data from individuals under 18. If we discover such data, it will be deleted immediately.
9) Security Measures
We use administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures include encryption, restricted access, firewalls, and monitoring systems.
10) Updates to This Privacy Policy
We may update this Policy from time to time. When we make material changes, we will notify you by email or through the Safe Route App. The updated version will always carry the "Last Updated" date at the top.
11) Jurisdiction and Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
For users located in the European Union (EU), United Kingdom (UK), or other jurisdictions with specific data protection laws, Safe Route will apply the relevant provisions of the General Data Protection Regulation (GDPR), the UK Data Protection Act, or other applicable laws in addition to Nigeria's Nigeria Data Protection Regulation (NDPR).
References in this Policy to "foreign law enforcement agencies" include law enforcement or regulatory bodies outside Nigeria acting under applicable law.
12) Indemnity & Limitation of Liability
By using our Services, you agree to hold Safe Route, its officers, directors, employees, and affiliates harmless from any claims, liabilities, or expenses arising from your breach of this Policy or misuse of the Services.
Safe Route will not be liable for indirect, consequential, or punitive damages, except as required by law.
13) Contact Us
This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: support@saferoutehq.com