Delete your SafeRoute account

Delete your account in the app

• Open SafeRoute and sign in.
• Go to Settings, then Security.
• Tap "Deactivate your account" and follow the steps.

You have 30 days to change your mind: signing back in during that time and choosing to restore your account cancels the request. After 30 days the account is deleted for good.

No longer have the app?

Email support@saferoutehq.com from the email address on your account, or include the phone number you signed up with, and write "Delete my account" in the subject. We will confirm the request and delete the account within 30 days.

What happens

As soon as you ask, your account is locked and signed out on every device. When the 30 days are up, your profile is deleted: your name, email address, phone number, profile photo, and the answers you gave when you joined.

What may be kept

Incident reports, posts, and other things you shared with the community may stay visible to keep the community's safety record intact, but without your name or photo. Some records may also be kept for as long as the law requires or allows — for example records needed for fraud prevention, security, or legal claims, and payment records held by Apple or Google. If you want something specific removed as well, email support@saferoutehq.com and tell us what.

Subscriptions

Deleting your account does not cancel a SafeRoute Premium subscription. Cancel it in the Google Play Store or in your Apple ID settings, depending on where you subscribed.