Privacy Policy

Effective Date: August 2026 Last Updated: August 2026 SafeRoute Africa (“SafeRoute,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how SafeRoute collects, uses, stores, shares, protects, and deletes personal information when you use the SafeRoute Africa mobile application, website, and related services. This Privacy Policy should be read together with our Terms of Use and Community Guidelines. By using SafeRoute, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

SafeRoute Africa is a community safety and intelligence platform that enables users and approved organizations to share, discover, verify, and receive information about safety incidents, movement conditions, emergencies, environmental conditions, and other community-related information. For privacy and data-protection purposes, SafeRoute may act as a data controller or otherwise determine the purposes and means of processing personal information, depending on the specific activity. SafeRoute Africa Email: support@saferoutehq.com Phone: +234 814 667 3694 / +234 802 149 6315 Website: www.saferoutehq.com

2. OUR COMMITMENT TO PRIVACY

We aim to process personal information in a manner that is:

Lawful;
Fair;
Transparent;
Relevant;
Proportionate;
Secure;
Limited to legitimate purposes;
Retained only for as long as reasonably necessary or legally required.

We seek to comply with applicable Nigerian data-protection requirements, including the Nigeria Data Protection Act 2023, together with applicable regulatory guidance and other laws that may apply to our processing activities.

3. INFORMATION WE COLLECT

The information we collect depends on how you use SafeRoute.

3.1 Account Information

When you create an account, we may collect:

Full name;
Username;
Email address;
Phone number;
Password or authentication information;
Profile photograph;
Date of birth or age information where required;
Account preferences;
Subscription information;
Other information you voluntarily provide.

4. LOCATION INFORMATION

Location is an important part of SafeRoute's functionality. Depending on the permissions you provide, we may collect:

Precise location;
Approximate location;
Device location;
Location associated with incident reports;
Location associated with safety alerts;
Location associated with livestreams or posts where applicable;
Location history or recent location information where necessary for an enabled feature.

We may use location information to:

Display nearby incidents;
Provide location-based safety alerts;
Populate safety maps;
Help users submit incident reports;
Provide neighborhood intelligence;
Support Safety Circle functionality;
Improve the relevance of safety information;
Detect potentially fraudulent or manipulated reports;
Provide other location-based features.

You can manage location permissions through your device settings and applicable SafeRoute settings. Some features may not function correctly if location access is disabled.

5. USER-GENERATED CONTENT

When you submit information to SafeRoute, we may collect and process the content you provide. This may include:

Incident reports;
Text;
Photographs;
Videos;
Audio;
Livestreams;
Comments;
Posts;
Profile information;
Safety observations;
Locations attached to reports;
Other content you voluntarily submit.

Information that you publish publicly may be visible to other SafeRoute users and, depending on the feature, may be accessible more broadly. Do not submit personal information about another person unless you have a lawful basis or appropriate authorization to do so.

6. LIVESTREAM DATA

If you use SafeRoute's Go Live feature, we may process:

Live video;
Live audio;
Your account information;
Your livestream location where applicable;
Technical information associated with the livestream;
Moderation and safety signals.

SafeRoute's current Go Live functionality is designed for live broadcasting and does not automatically mean that every livestream is permanently recorded or stored as a replay. However, technical information, moderation records, safety logs, reports, or other information associated with a livestream may be retained where reasonably necessary for security, moderation, legal compliance, or other legitimate purposes.

7. OFFICIAL IDENTIFICATION AND ORGANIZATIONAL VERIFICATION

SafeRoute may offer verification for government agencies, news organizations, emergency organizations, businesses, or other approved institutions. Where verification requires it, we may collect information such as:

Government-issued identification;
Official organization identification cards;
Name and position;
Organization name;
Organization email;
Authorization documents;
Organization registration information;
Other information reasonably necessary to verify authority.

This information may be used solely or primarily for identity, organizational, security, fraud-prevention, and verification purposes. We will apply appropriate security measures to information used for verification. We will not intentionally publish private identification-document information to ordinary users unless there is a lawful basis and legitimate reason to do so.

8. SAFETY REPORT INFORMATION

When you submit a safety report, we may collect:

Incident category;
Description;
Location;
Date and time;
Photographs;
Video;
Audio;
Reporter account information;
Verification information;
Community verification signals;
Technical information associated with the report.

Reports may be processed by automated systems and/or human moderators for safety, verification, moderation, fraud prevention, and platform integrity.

9. DEVICE AND TECHNICAL INFORMATION

When you use SafeRoute, we may automatically collect certain technical information, including:

Device type;
Operating system;
App version;
Device identifiers where permitted and necessary;
IP address;
Network information;
Language and regional settings;
Crash information;
Performance information;
Log information;
Authentication information;
Security information.

We use this information to operate, secure, troubleshoot, and improve SafeRoute.

10. USAGE INFORMATION

We may collect information about how you interact with SafeRoute, including:

Features used;
Pages or screens viewed;
Searches;
Reports submitted;
Alerts received or interacted with;
Content viewed;
Livestream interactions;
App launches;
Performance information;
Errors and crashes;
Other interactions with the Service.

This information helps us understand how the platform performs and improve user experience.

11. CONTACTS

If SafeRoute introduces a feature that requires access to your device contacts, we will request the relevant permission where required. We will only use contacts for the purpose explained to you when permission is requested. You are not required to grant contact access unless the relevant feature requires it.

12. CAMERA AND MICROPHONE

SafeRoute may request access to your camera and microphone when necessary for features such as:

Uploading photographs;
Uploading videos;
Recording incident reports;
Livestreaming;
Other audio or video functionality.

Camera and microphone access is subject to your device permissions. SafeRoute will not intentionally access your camera or microphone outside the functionality for which permission has been granted, except where permitted by applicable operating-system functionality and law.

13. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Provide the Service

Create and manage accounts;
Provide maps and safety intelligence;
Display incidents;
Send safety alerts;
Provide livestreaming;
Provide Safety Circle functionality;
Process subscriptions;
Provide customer support.

Improve Safety

Detect suspicious activity;
Detect spam;
Detect duplicate reports;
Identify potentially false information;
Support moderation;
Protect users;
Improve incident verification.

Improve the Platform

Analyze performance;
Fix bugs;
Improve features;
Develop new functionality;
Understand user interaction;
Improve reliability.

Protect the Platform

Prevent fraud;
Detect abuse;
Prevent unauthorized access;
Investigate security incidents;
Enforce our Terms and Community Guidelines.

Meet Legal Obligations

We may process information where necessary to:

Comply with applicable law;
Respond to lawful requests;
Protect legal rights;
Investigate suspected unlawful activity;
Comply with court orders or regulatory requirements.

14. LEGAL BASES FOR PROCESSING

Depending on the circumstances, we may process personal information based on one or more lawful grounds recognized under applicable data-protection law. These may include:

Your consent;
Performance of a contract or provision of requested services;
Compliance with a legal obligation;
Protection of vital interests;
Public-interest purposes where applicable;
Legitimate interests, where permitted and where those interests are not overridden by applicable rights and protections.

Where processing is based on consent, you may withdraw consent where applicable. Withdrawal of consent does not affect processing that occurred lawfully before withdrawal.

15. SAFETY ALERTS AND NOTIFICATIONS

SafeRoute may send notifications relating to:

Nearby safety incidents;
Location-based alerts;
Account activity;
Security events;
Important service announcements;
Subscription information;
Other relevant SafeRoute activity.

You can manage many notification settings through your device or SafeRoute settings. Some essential service or security communications may still be sent where permitted or required.

16. AI AND AUTOMATED PROCESSING

SafeRoute may use artificial intelligence and automated systems to assist with:

Spam detection;
Duplicate detection;
Incident verification;
Suspicious activity detection;
Content moderation;
Safety classification;
Risk assessment;
Recommendation and ranking;
Platform security.

AI systems may process information associated with reports, content, accounts, locations, and platform activity. AI-generated results may be inaccurate. SafeRoute does not intend for automated systems to replace appropriate human judgment in situations requiring human review. Where applicable law provides rights concerning solely automated decision-making or profiling, users may exercise those rights through the appropriate channels.

17. HOW WE SHARE INFORMATION

We do not sell personal information as a general business practice. We may share personal information where necessary for legitimate purposes, including with:

Service Providers

Third-party companies that help us operate SafeRoute may process information on our behalf. Examples may include providers of:

Cloud hosting;
Databases;
Maps;
AI services;
Authentication;
Push notifications;
SMS or communications;
Analytics;
Payment processing;
Security;
Customer support;
Technical infrastructure.

These providers should process information only for authorized purposes and under appropriate contractual or legal protections.

Legal and Regulatory Authorities

We may disclose information where reasonably necessary to:

Comply with applicable law;
Respond to lawful requests;
Comply with court orders;
Protect users;
Investigate suspected serious wrongdoing;
Protect SafeRoute's rights or property.

Emergency or Safety Situations

Where permitted by law, information may be disclosed where reasonably necessary to protect someone's life, safety, or other vital interests.

Business Transactions

If SafeRoute is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction subject to applicable law and appropriate safeguards.

18. THIRD-PARTY SERVICE PROVIDERS

SafeRoute may use third-party technology providers. Third-party providers may have access to information necessary to provide their services. We expect relevant providers to maintain appropriate privacy and security protections. Examples may include mapping, hosting, payment, analytics, AI, authentication, communications, and security providers. The actual providers used by SafeRoute may change over time. Where required, our App Store privacy disclosures and other privacy notices will be updated to reflect material data-processing practices.

19. INTERNATIONAL DATA TRANSFERS

Some SafeRoute service providers may process information in countries outside Nigeria. Where personal information is transferred internationally, SafeRoute will seek to use appropriate legal and organizational safeguards required by applicable law. These safeguards may include contractual protections, adequacy mechanisms, consent where appropriate, or other legally recognized transfer mechanisms.

20. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law. Retention periods may depend on:

The type of information;
The purpose for which it was collected;
Whether the information is required to provide the Service;
Security and fraud-prevention requirements;
Legal obligations;
Dispute resolution;
Regulatory requirements.

Examples include: Account information: generally retained while your account remains active and for a reasonable period after deletion where necessary for legal, security, fraud-prevention, or dispute-resolution purposes. Incident reports: may be retained for as long as reasonably necessary to operate the safety-intelligence service, maintain incident history, protect users, improve verification, resolve disputes, or comply with legal obligations. Livestream technical/moderation information: retained only as reasonably necessary for service operation, safety, moderation, security, and legal purposes. Verification documents: retained for the period reasonably necessary to complete verification, maintain verification integrity, address fraud/security issues, and comply with legal obligations. Transaction information: retained as required for accounting, tax, payment, legal, and dispute-resolution purposes. When information is no longer reasonably necessary, we will seek to delete, anonymize, or otherwise securely dispose of it in accordance with our retention practices and applicable law.

21. ACCOUNT DELETION

Users can request deletion of their SafeRoute account through the account-deletion functionality available within the application. When an account is deleted, SafeRoute will seek to delete the account and associated personal information that we are not legally required or otherwise permitted to retain. Depending on the Service and applicable law, this may include deletion or de-identification of:

Profile information;
Account information;
User-generated content;
Uploaded media;
Associated personal information.

Certain information may need to be retained for legitimate legal, security, fraud-prevention, regulatory, or dispute-resolution purposes. Apple requires apps that allow account creation to provide users with an in-app mechanism to initiate account deletion.

22. YOUR DATA-PROTECTION RIGHTS

Subject to applicable law and relevant exceptions, you may have rights including:

Right to be informed;
Right to access your personal information;
Right to request correction of inaccurate information;
Right to request deletion or erasure;
Right to object to certain processing;
Right to request restriction of processing;
Right to withdraw consent where processing is based on consent;
Right to data portability where applicable;
Rights relating to certain automated decision-making;
Right to lodge a complaint with the relevant data-protection authority.

The Nigeria Data Protection Commission provides mechanisms for data-subject requests including access, rectification, erasure, restriction, consent withdrawal, portability, and objection to certain processing.

23. HOW TO EXERCISE YOUR RIGHTS

To make a privacy or data-protection request, contact: Email: support@saferoutehq.com Your request should, where possible, include:

Your full name;
Account email or phone number;
Description of your request;
Any information reasonably necessary to verify your identity.

We may request additional information to verify that the person making a request is the relevant account holder. We will handle requests in accordance with applicable law.

24. CHILDREN'S PRIVACY

SafeRoute is not intended to knowingly collect unnecessary personal information from children. Where age restrictions apply, users must provide accurate age information. If we learn that we have collected personal information from a child in circumstances where collection was not permitted, we may take reasonable steps to delete the information. Parents or guardians who believe a child has provided personal information to SafeRoute may contact us.

25. SECURITY

We use reasonable technical, administrative, and organizational measures designed to protect personal information against:

Unauthorized access;
Unauthorized disclosure;
Loss;
Misuse;
Alteration;
Destruction;
Other security threats.

Security measures may include access controls, authentication, encryption where appropriate, monitoring, logging, secure infrastructure, and other safeguards. However, no internet service can guarantee absolute security.

26. DATA BREACHES

If SafeRoute becomes aware of a personal-data breach, we will assess the incident and take steps required by applicable law. Depending on the circumstances, this may include:

Containing the incident;
Investigating the cause;
Restoring affected systems;
Assessing potential harm;
Notifying relevant authorities where required;
Notifying affected users where required;
Implementing measures to prevent recurrence.

27. COOKIES AND SIMILAR TECHNOLOGIES

The SafeRoute website may use cookies and similar technologies to:

Operate the website;
Maintain sessions;
Improve security;
Understand website usage;
Improve performance;
Remember preferences;
Support analytics where applicable.

The types of cookies used may change as the website develops. Where legally required, SafeRoute will provide appropriate consent and control mechanisms.

28. ANALYTICS

SafeRoute may use analytics and diagnostic technologies to understand:

How the Service is used;
App performance;
Crash rates;
Feature usage;
Technical problems;
General engagement.

Analytics information may be used to improve the Service and identify technical or security problems. Where third-party analytics providers are used, their processing will be subject to appropriate contractual and privacy protections.

29. ADVERTISING AND MARKETING

SafeRoute may introduce advertising or marketing features in the future. If advertising technology involves personal information or tracking that requires user consent or additional disclosure, SafeRoute will provide the appropriate controls and disclosures before implementing such processing where required by law. We will not treat this Privacy Policy as permission to introduce undisclosed tracking practices.

30. PAYMENT INFORMATION

When you purchase a SafeRoute subscription or other paid service, payment may be processed through third-party payment platforms or app stores. Depending on the payment method, payment providers may process information such as:

Name;
Payment details;
Transaction information;
Purchase history;
Subscription information;
Billing information.

SafeRoute may receive limited transaction information necessary to confirm purchases, manage subscriptions, provide customer support, and maintain financial records. SafeRoute does not need to directly store your full payment-card details when those details are processed by an applicable third-party payment provider.

31. APP STORE PRIVACY DISCLOSURES

For distribution through Apple's App Store, SafeRoute will provide privacy information through App Store Connect describing applicable data collection practices. Apple requires developers to disclose relevant data types collected by the app or third-party partners, including whether information is linked to users and whether it is used for tracking. SafeRoute's App Store privacy disclosures may therefore contain more granular classifications of data than this general Privacy Policy.

32. PUBLICLY SHARED INFORMATION

Some information you submit may be intended for public or community viewing. For example, an incident report may contain:

Incident description;
Approximate or relevant location;
Date/time;
Photographs;
Videos;
Other information included in the report.

Before publishing information, consider whether it could expose you or another person to unnecessary risk. Do not publish another person's private information unless you have a lawful reason and appropriate authorization.

33. SAFETY CIRCLE INFORMATION

If you use Safety Circle or similar functionality, you may provide information about people you choose to include. You are responsible for providing information lawfully and for using such functionality responsibly. Where SafeRoute processes information relating to people you invite, that processing will be handled according to the applicable feature and this Privacy Policy.

34. USER REPORTING AND MODERATION

When a user reports content or another user, SafeRoute may collect and process information associated with the report. This may include:

Reporter account information;
Reported account information;
Content being reported;
Reason for the report;
Timestamp;
Technical information;
Moderation decisions.

This information may be used to investigate violations, protect users, maintain platform integrity, and comply with legal obligations.

35. INFORMATION FROM OTHER USERS

SafeRoute may receive information about you from other users. For example, another user may:

Mention you;
Report an incident involving you;
Submit content containing your image or voice;
Report your account;
Provide information to moderators.

SafeRoute may process such information where necessary for legitimate platform, safety, moderation, security, or legal purposes.

36. YOUR PRIVACY SETTINGS

Where available, SafeRoute may provide controls allowing you to manage:

Location permissions;
Notification settings;
Profile visibility;
Blocking;
Privacy preferences;
Account deletion;
Other available controls.

Available controls may change as the Service develops.

37. THIRD-PARTY LINKS

SafeRoute may contain links to third-party websites or services. We are not responsible for the privacy practices of websites or services that we do not control. You should review the privacy policy of any third-party service before providing personal information.

38. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When material changes are made, we may notify users through:

The application;
Website;
Email;
In-app notification;
Other appropriate communication methods.

The “Last Updated” date at the top of this Privacy Policy indicates when it was most recently revised.

39. CONTACT US

For privacy questions, data-protection requests, complaints, or concerns, contact: SafeRoute Africa Email: support@saferoutehq.com Phone: +234 814 667 3694 / +234 802 149 6315 Website: www.saferoutehq.com When contacting us about personal information, please provide sufficient information for us to identify your account and understand your request.

40. COMPLAINTS TO THE DATA PROTECTION AUTHORITY

If you believe that your personal information has been processed unlawfully or that your privacy rights have not been adequately addressed, you may have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) or another competent data-protection authority, depending on your circumstances. SafeRoute encourages users to contact us first so that we can investigate and attempt to resolve privacy concerns.

41. ACKNOWLEDGEMENT

By using SafeRoute Africa, you acknowledge that:

You have read this Privacy Policy;
You understand how SafeRoute may process personal information;
You understand that location information may be used for location-based safety features;
You understand that user-generated content may be visible to other users;
You understand that SafeRoute may use automated and AI-assisted systems;
You understand that third-party service providers may process information on SafeRoute's behalf;
You understand your available privacy rights;
You understand how to request account and data deletion.

SafeRoute Africa Your safety. Your information. Your control.